Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Prerequisites for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run the SupportAssist self-diagnosis test
- Connect and manage roles in TechDirect
- Resources
Onboarding to TechDirect
TechDirect is an online portal that enables you to configure SupportAssist, download a customized SupportAssist package, and
manage SupportAssist alerts that are generated by your PC fleet.
To start managing your PC fleet using SupportAssist for business PCs, you must first onboard to TechDirect.
Topics:
• Create an account
• Create a new company
• Join an existing company
• Activate the Connect and manage service
• Add technicians
Create an account
About this task
You must create a user account to get started with using TechDirect and Connect and manage service.
CAUTION:
To create a TechDirect user account, first create a company administrator using your personal email
address that you can use to register for multiple services such as Self-Dispatch, and so on. To register and use
the Connect and manage service, it is recommended that you create another TechDirect user account using a
generic email address that can be shared among other administrators in your organization.
Steps
1. Go to TechDirect.
2. Click Register at Dell.com.
3. Enter the name, email address, and password.
4. Click Create Account.
A one-time verification code is sent to the email address you entered.
5. Enter the verification code sent to the email address and click Verify and sign in.
Results
Your TechDirect account is created, and you can now start using the account for various TechDirect services.
Next steps
Create a new company or Join an existing company.
Create a new company
To start managing your PC fleet, you must designate an administrator and your TechDirect account must be associated with a
company.
About this task
After you sign in to TechDirect, you can either create a new company or join an existing company. For information about joining
an existing company, see Join an existing company.
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6 Onboarding to TechDirect