Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Prerequisites for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run the SupportAssist self-diagnosis test
- Connect and manage roles in TechDirect
- Resources
● Remotely run rule-based diagnostic and remediation scripts for your PC fleet.
● Manage alerts and configure alert rules in the Connect and manage service.
● Device Management is now renamed as Connect and manage, for example, Connect and manage service, Connect and
manage administrator, and Connect and manage technician.
● Access the SupportAssist user interface on the end-user PC through a Remote Desktop Protocol (RDP) connection.
● Smart PC update recommendations for your PC fleet.
● Enhancements to audit trail.
● Bug fixes.
NOTE: For more information about the features, see the documentation resources and other useful links in Resources.
Introduction 5