Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Prerequisites for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run the SupportAssist self-diagnosis test
- Connect and manage roles in TechDirect
- Resources
Introduction
SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs. It enables IT
administrators to manage their PC fleet from TechDirect anytime, anywhere.
When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on
your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends
you an email notification.
SupportAssist collects and sends the required information securely to Dell technical support. The collected information enables
Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up system
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist also collects telemetry, application experience, health, and security data proactively from your PCs and provides
various performance insights about your PCs, based on your service plan.
After you have deployed SupportAssist on your PCs, you can manage the PC fleet using the Connect and manage service in
TechDirect.
Topics:
• Version
• Audience
• Document purpose
• New and enhanced features
Version
3.0.0.34
Audience
The information in this deployment guide is intended for administrators who manage the deployment of SupportAssist on PCs
running the Windows operating system.
Document purpose
This document provides information about onboarding to TechDirect, and configuring and deploying SupportAssist on PCs
running the Windows operating system.
New and enhanced features
● View the summary of health score, application experience score, security score, service plans, SupportAssist versions, alerts,
recommendations, and utilizations, for your PC fleet.
● View a trend chart for health, application experience, and security.
● Customize the alerts, PC utilizations, PC recommendations, service plans, and versions widgets, as per your preference.
● View health information for a specific PC and for your PC fleet.
● View application experience information for a specific PC and for your PC fleet.
● Download and deploy a security agent—Dell Trusted Device that enables you to view the security assessment for a specific
PC and for your PC fleet.
1
4 Introduction