Deployment Guide

Chapter 1: Introduction................................................................................................................. 4
Version....................................................................................................................................................................................4
Audience................................................................................................................................................................................ 4
Document purpose.............................................................................................................................................................. 4
New and enhanced features............................................................................................................................................. 4
Chapter 2: Onboarding to TechDirect............................................................................................ 6
Create an account...............................................................................................................................................................6
Create a new company...................................................................................................................................................... 6
Join an existing company................................................................................................................................................... 7
Activate the Connect and manage service................................................................................................................... 7
Add technicians....................................................................................................................................................................8
Chapter 3: Configuring and deploying SupportAssist.................................................................... 9
Configure and download SupportAssist for the first time.........................................................................................9
Modify configuration and download SupportAssist for business PCs.................................................................. 10
Managing SupportAssist preferences............................................................................................................................11
General............................................................................................................................................................................ 11
Schedule scans and optimizations............................................................................................................................ 11
User interaction............................................................................................................................................................ 12
Remote actions.............................................................................................................................................................12
Create the SupportAssist deployment package......................................................................................................... 13
Prerequisites for deploying SupportAssist...................................................................................................................14
Deploy SupportAssist using deployment tools............................................................................................................15
Install SupportAssist on a single PC using Command Prompt or PowerShell..................................................... 16
Updating SupportAssist for business PCs................................................................................................................... 16
Run the SupportAssist self-diagnosis test...................................................................................................................17
Appendix A: Connect and manage roles in TechDirect.................................................................. 18
Appendix B: Resources................................................................................................................ 20
Contents
Contents 3