Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Prerequisites for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run the SupportAssist self-diagnosis test
- Connect and manage roles in TechDirect
- Resources
Table 1. SupportAssist capabilities and roles in TechDirect (continued)
Capability TechDirect
navigation
Description Connect and manage
administrator
Connect and manage
technician
Settings Connect and manage
> Manage your PC
fleet > Manage >
Settings
● Select an asset
identifier to identify
assets associated
with your PC fleet.
● Configure alert
rules.
● Integrate alerts with
ServiceNow.
● View and modify
Connect and
manage technician
roles and
permissions.
Audit trail Connect and manage
> Manage your PC
fleet > Summary >
Audit trail
View a record of
activities performed
by the Connect and
manage administrator
and Connect and
manage technician.
Requires permissions
from the Connect and
manage administrator.
Connect and manage roles in TechDirect 19