Deployment Guide

Connect and manage roles in TechDirect
TechDirect enables organizations to designate administrators and add technicians under that administrator account.
To add an administrator, go to Utilities > Administrator Control Panel, and click ADD COMPANY ADMINISTRATOR.
To add a technician, go to Utilities > Administrator Control Panel, and click ADD TECHNICIAN.
The following table summarizes the SupportAssist capabilities available for different Connect and manage roles in TechDirect:
Table 1. SupportAssist capabilities and roles in TechDirect
Capability TechDirect
navigation
Description Connect and manage
administrator
Connect and manage
technician
Overview Connect and manage
> Manage your PC
fleet > Overview
View a summary of
various details about
your PC fleet.
Deployment Connect and manage
> Manage your PC
fleet > Manage >
Deployment
Configure
and download
SupportAssist to
centrally manage and
monitor your Dell PCs.
Requires permissions
from the Connect and
manage administrator.
PCs and groups Connect and manage
> Manage your PC
fleet > Manage > PCs
View the PC
fleet inventory, fleet
performance, and
utilization.
Create groups and
organize PCs.
Requires permissions
from the Connect and
manage administrator.
Recommendations Connect and manage
> Manage your PC
fleet > Manage >
Recommendations
View recommendations
for a single PC and
for your PC fleet
and remotely optimize
them.
Requires permissions
from the Connect and
manage administrator.
Remediation rules Connect and manage
> Manage your PC
fleet > Manage >
Remediation rules
Manage remediation
rules to identify and
remediate issues with
your PC fleet.
Requires permissions
from the Connect and
manage administrator.
Application experience Connect and manage
> Manage your PC
fleet > Manage >
Applications
View application
experience data for a
single PC and for your
PC fleet.
Requires permissions
from the Connect and
manage administrator.
Health Connect and manage
> Manage your PC
fleet > Manage > PCs
View health data for a
single PC and for your
PC fleet.
Requires permissions
from the Connect and
manage administrator.
Security Connect and manage
> Manage your PC
fleet > Manage >
Security
Track and manage the
security of a single PC
and your PC fleet.
Requires permissions
from the Connect and
manage administrator.
Alerts Connect and manage
> Manage your PC
fleet > Manage >
Alerts
Manage SupportAssist
alerts.
Requires permissions
from the Connect and
manage administrator.
A
18 Connect and manage roles in TechDirect