Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Prerequisites for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run the SupportAssist self-diagnosis test
- Connect and manage roles in TechDirect
- Resources
● The updates are available for more than two weeks.
Then, perform the following steps:
1. Uninstall SupportAssist from your PC fleet.
2. Download SupportAssist from TechDirect.
3. Redeploy SupportAssist on your PC fleet.
If your PCs are running SupportAssist for business PCs version 2.4.1 or earlier, and if your PC fleet is automatically updated to
the latest version, but the latest version number is not displayed on the PCs page of TechDirect, then perform the following
steps:
1. Uninstall SupportAssist from your PC fleet.
2. Download SupportAssist from TechDirect.
3. Redeploy SupportAssist on your PC fleet.
Run the SupportAssist self-diagnosis test
Prerequisites
● The PC must have Internet connectivity.
● You must have administrator rights on the PC.
● Ensure that SupportAssist is deployed on the PCs. See Deploy SupportAssist using deployment tools.
About this task
For SupportAssist to function normally and as expected, SupportAssist must be connected to Dell. Run the self-diagnosis test
on any of the PCs after deployment to determine if SupportAssist is successfully connected to Dell and is working as expected.
Steps
1. Access the PC on which you want to perform the self-diagnosis test.
2. Click Start to open the Programs menu.
3. Find Command Prompt and click Run as administrator.
The Command Prompt window is displayed.
4. Change the directory to \Program Files 64\Dell\SupportAssistBusinessClient\bin.
5. Type SelfDiagnosis.exe and press Enter.
Depending on the test result, one of the following messages is displayed for every test:
● Available or Reachable—SupportAssist is successfully connected to Dell and is working as expected.
● Unavailable—SupportAssist is not connected to Dell or is not working as expected. Perform one of the following steps:
○ Reboot the PC and retry performing the self-diagnosis test again.
○ Check the proxy, firewall, and network configurations in your environment, and retry performing the self-diagnosis
test.
After performing the self-diagnosis tests, if SupportAssist is not connected to Dell or is not working as expected, contact
Dell technical support for assistance.
Configuring and deploying SupportAssist
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