Deployment Guide

Install SupportAssist on a single PC using Command
Prompt or PowerShell
Prerequisites
The PCs must meet the Prerequisites for deploying SupportAssist.
About this task
You can install SupportAssist on a single PC using the Command Prompt or Windows PowerShell.
Steps
1. To install SupportAssist using the Command Prompt, perform the following steps:
a. Search for Command Prompt and click Run as administrator.
b. If you extracted the deployment package in EXE
format, type "<path_of_SupportAssistx64.exe_file>\SupportAssistx64.exe"
TRANSFORMS="<path_of_mst_file>\SupportAssistConfig.mst" DEPLOYMENTKEY="<deployment
key>" and press Enter.
c. If you extracted the deployment package in MSI format, type msiexec /i <downloaded
path>\SupportAssistx64.msi TRANSFORMS=<downloaded path>\SupportAssistConfig.mst
DEPLOYMENTKEY="<deployment key>" /qn and press Enter.
2. To install SupportAssist using PowerShell, perform the following steps:
a. Search for Windows PowerShell and click Run as administrator.
b. If you extracted the deployment package in EXE format, change directory to the folder where
you saved the EXE file, type ./<name_of_exe_file>.exe TRANSFORMS="<name_of_mst_file>"
DEPLOYMENTKEY="<deployment key>" , and then press Enter.
c. If you extracted the deployment package in MSI format, type msiexec /i "<path_of_
SupportAssistx64.msi_file>" TRANSFORMS="<path_of_mst_file>" DEPLOYMENTKEY="<deployment
key>" /qn and press Enter.
3. If you have included the Dell Trusted Device while downloading the SupportAssist installation
package, use the following command to deploy the security agent on the PCs: msiexec /i
"<path_of_DellTrustedDevice.msi_file>\DellTrustedDevice.msi" /qn.
Results
SupportAssist is installed on the PC, and you can now start managing and optimizing the PC in TechDirect.
For information about managing your PCs, see the SupportAssist for Business PCs with Windows OS Administrator Guide
available on the SupportAssist for Business PCs documentation page.
Updating SupportAssist for business PCs
Updating SupportAssist ensures that the latest SupportAssist features are available on your PC. If you have opted to
automatically update SupportAssist for business PCs, SupportAssist automatically updates to the latest available version.
To manually update SupportAssist for business PCs, download the SupportAssist executable file from TechDirect and use any
deployment tool to deploy SupportAssist. See Modify configuration and download SupportAssist for business PCs.
After you have downloaded SupportAssist, run the executable file to extract the deployment package which can be deployed on
the PC to install SupportAssist. See Create the SupportAssist deployment package and Deploy SupportAssist using deployment
tools.
NOTE:
SupportAssist updates are not available for PCs running Windows 7 operating system. To experience the full
benefits of SupportAssist, it is recommended that you install SupportAssist on PCs running Windows 10 operating system.
If PCs running SupportAssist for business PCs version 2.4.1 or earlier are not automatically updated to the latest version even if:
● You have opted to automatically update SupportAssist in group configuration.
● The PCs are online.
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Configuring and deploying SupportAssist