Deployment Guide

Deploy SupportAssist using deployment tools
Prerequisites
● The PCs must meet the Prerequisites for deploying SupportAssist.
● If the PCs connect to the Internet through a proxy server, ensure that you verify if the proxy is configured in system
context mode and if the Dell server certificate revocation check is successful. For more information about how to perform
the verifications, see the SupportAssist for Business PCs with Windows OS Frequently Asked Questions available on the
SupportAssist for Business PCs documentation page.
About this task
You can deploy SupportAssist on PCs using Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, or
VMware Workspace One.
Steps
1. If you extracted the deployment package in EXE format, deploy the executable file on the PCs using a deployment tool.
NOTE: If you have other versions of SupportAssist such as SupportAssist for Home PCs, already installed on your PC
and want to uninstall it in the background, run SupportAssistx64.exe in the system context mode.
2. If you extracted the deployment package in MSI format, perform the following steps:
a. Ensure that SupportAssist for Home PCs and SupportAssist for ProManage are not installed on the PCs on which
you want to deploy SupportAssist for business PCs. To uninstall SupportAssist for Home PCs and SupportAssist for
ProManage, deploy and run the SupportAssistUninstall_Cleanup.ps1 script on the PCs.
NOTE:
If you have SupportAssist for Home PCs already installed on your PC and want to uninstall it silently, run the
SupportAssistUninstall_Cleanup.ps1 script in the system context mode.
b. Use one of the following commands to deploy SupportAssist:
● For 64-bit EXE deployment package
format: "<path_of_SupportAssistx64.exe_file>\SupportAssistx64.exe"
TRANSFORMS="<path_of_mst_file>\SupportAssistConfig.mst" DEPLOYMENTKEY="<deployment
key>"
● For 64-bit MSI deployment package format: msiexec /i <downloaded path>\SupportAssistx64.msi
TRANSFORMS=<downloaded path>\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment
key>" /qn
Here, <downloaded path> is the path of the folder where you extracted the SupportAssist executable file.
3. If you have included the Dell Trusted Device while downloading the SupportAssist installation
package, use the following command to deploy the security agent on the PCs: msiexec /i
"<path_of_DellTrustedDevice.msi_file>\DellTrustedDevice.msi" /qn.
Results
SupportAssist is deployed on the PCs, and you now start managing and optimizing the PCs in TechDirect.
After deploying SupportAssist, you can modify the SupportAssist configuration applied on all PCs or PCs in a specific asset
group. The settings are automatically applied to the PCs when they connect to Internet and configuration updates are checked
every 24 hours. See Modify configuration and download SupportAssist for business PCs. However, to modify the Internet
connection details for the PCs, you must manually update and deploy the deployment package again.
For information about managing your PCs, see the SupportAssist for Business PCs with Windows OS Administrator Guide
available on the SupportAssist for Business PCs documentation page.
Configuring and deploying SupportAssist
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