Deployment Guide

Create the SupportAssist deployment package
Prerequisites
Configure and download the SupportAssist executable file from TechDirect. See Configure and download SupportAssist for the
first time or Modify configuration and download SupportAssist for business PCs.
Steps
1. Go to the location where you have downloaded the SupportAssist executable file from TechDirect.
2. Double-click SupportAssistExtractorx64.
The Deployment Package Manager wizard is displayed.
3. In the Welcome page, click Next.
4. In the Preferences page, select Create a new deployment.
NOTE: If you have already deployed SupportAssist on your PCs and want to redeploy with updated proxy settings,
select Redeploy with updated proxy details.
5. If the PCs connect to the Internet through a proxy server, perform the following steps:
a. Select Connect to the internet through proxy.
b. Enter the address and port number.
c. If the proxy server requires authentication, select This proxy requires authentication, and enter the username and
password.
NOTE:
For the proxy server authentication, it is recommended that you provide the username and password of a
service account that does not expire.
6. To organize your assets under specific groups in TechDirect, select Organize your assets in a group, and enter the asset
group name.
NOTE: The group configuration is applied to the assets within 24 hours after they connect to the Internet.
7. Click Next.
The Deployment Key page is displayed.
8. To generate an encrypted deployment package, enter a key for encryption and click Next.
The deployment key is similar to a password that you must create for encrypting the deployment package. You must use the
same deployment key while deploying SupportAssist on your PCs.
NOTE:
Ensure that you enter a key between four and ten characters that contain alphabets, numbers, and one of these
special characters # & $.
The File Location page is displayed.
9. Click Browse, select the folder where you want to extract the deployment package, and then click Next.
The Deployment Instructions page is displayed, and the following files are created in the same folder where you extracted
the deployment package.
● SupportAssistConfig.mst—contains details of MyAccount token, proxy settings, and group name.
● SupportAssistx64.exe—Windows executable file that is used for installing SupportAssist. This file is created if you
have downloaded SupportAssist from TechDirect in EXE format.
● SupportAssistx64.msi—Windows installer file that is used for installing SupportAssist. This file is created if you
have downloaded SupportAssist from TechDirect in MSI format.
● SupportAssistUninstall_Cleanup.ps1—clears the registry entries, services, and folders related to
SupportAssist, from your PC. This script also checks and uninstalls Dell SupportAssist for Home PCs or SupportAssist for
ProManage if it is installed on the PC.
● SupportAssist_ReStartService.ps1—restarts all services related to SupportAssist.
10. Note the deployment instructions and close the wizard.
Next steps
1. Verify the Prerequisites for deploying SupportAssist.
2. Deploy SupportAssist using deployment tools.
Configuring and deploying SupportAssist
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