Deployment Guide

￭ Clean files—allows SupportAssist to provide recommendations to optimize the PCs, by scanning and identifying the
files that can be cleaned.
￭ Tune performance—allows SupportAssist to provide recommendations to maximize the processing speed, by
scanning and identifying the settings that can be adjusted on the PC.
￭ Optimize network—allows SupportAssist to provide recommendations to maintain an efficient and reliable network,
by scanning and identifying the network settings that can be updated on the PC.
￭ Remove viruses and malware—allows SupportAssist to provide recommendations to optimize the PCs, by scanning
and identifying the files infected by viruses and malware that can be removed from the PCs.
NOTE: The virus and malware removal capability is:
- Available only for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.
- Not available in certain regions, for example, China.
￭ Frequency—select the frequency for SupportAssist to perform the system optimizations.
○ Automatic system optimizations—allows SupportAssist to perform automatic software optimizations.
NOTE: Auto-optimizations are applicable only for PCs with an active ProSupport Plus or ProSupport Flex for Client
service plan.
○ Time range (Optional)—select the time range for SupportAssist to perform the scans.
○ Run scans in background—allows SupportAssist initiated schedule scans to run in the background without the need for
end user interaction.
User interaction
Configure the following preferences to enable end users to view and modify SupportAssist, and perform software optimizations
manually:
NOTE:
The following options are configurable only if you have enabled the Allow users to open and run SupportAssist
on their PCs option.
● Allow users to open and run SupportAssist on their PCs—enables users to view and use the SupportAssist user
interface.
○ Admins only—enables SupportAssist user interface only for users with administrator rights on the PC.
○ All users—enables SupportAssist user interface for all users.
○ Display notifications—allows SupportAssist to display notifications about hardware and software issues, driver
updates, support requests, and other alerts for the PC.
○ Driver updates—allows users with administrator rights to manually check and install driver updates.
NOTE: The term driver refers to drivers, firmware, and BIOS updates.
○ Clean files—allows users to clear temporary, redundant, and other unwanted files from the PC.
○ Tune performance—allows users to adjust power settings, registry, and memory allocation to maximize the processing
speed of the PC.
○ Optimize network—allows users to optimize network and update the PC settings to maintain an efficient and reliable
network.
○ Remove viruses and malware—allows users to isolate and delete files infected by viruses and malware.
NOTE:
The virus and malware removal capability is:
￭ Available only for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan.
￭ Not available in certain regions, for example, China.
NOTE: End users without administrator rights cannot perform hardware scans.
Remote actions
Configure the following preferences to remotely optimize the managed PCs:
● Run all remote scans and updates without end user interaction—allows administrators to remotely optimize your
managed PCs without user interaction.
○ Suppress end user notification in case reboot is needed after installation—allows SupportAssist to hide reboot
notifications to users. If this option is enabled, the PCs are not rebooted automatically. The drivers, firmware, and BIOS
updates are applied only when the user reboots the PC manually.
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Configuring and deploying SupportAssist