Deployment Guide

for Business PCs documentation page or see the Trusted Device manuals available on the Dell Trusted Device documentation
page.
9. Click Download and next.
CAUTION: Do not deploy the executable file directly on your PCs. You must run the executable file to extract
the SupportAssist deployment package.
NOTE: If you are unable to download SupportAssist, clear the browser cookies and cache, and then retry.
Results
The SupportAssist executable file is downloaded, and the Deploy page is displayed.
Next steps
Create the SupportAssist deployment package.
Managing SupportAssist preferences
SupportAssist enables you to perform automated and manual tasks on the target PCs. PC users can perform manual tasks only
if the SupportAssist user interface is enabled. However, automated tasks are performed on the PCs even if the SupportAssist
user interface is not enabled in preferences.
For information about using the SupportAssist user interface, see the SupportAssist for Business PCs with Windows OS User's
Guide available on the SupportAssist for Business PCs documentation page.
NOTE:
The preferences may vary if the PCs in your organization are running SupportAssist for business PCs version 3.0 or
earlier.
NOTE: The following options are configurable only if you have disabled the Use default preferences option.
General
Configure the following preferences for your PC fleet:
● Auto update SupportAssist—allows SupportAssist to automatically update to a later version.
● Include software information in collected data—allows Dell to collect information about installed applications, drivers,
and operating system updates from your PCs.
● Include identification information—allows Dell to collect the identification information of a PC.
● Include smart PC update recommendations—allows SupportAssist to identify the right updates for your PC.
Schedule scans and optimizations
Configure the following preferences to schedule scans and system optimization tasks that help manage the performance of
managed PCs automatically:
● Perform schedule scans and optimizations—allows SupportAssist to automatically scan your PCs to detect updates,
hardware issues, and the required system optimizations.
NOTE:
The following options are configurable only if you have enabled the Perform schedule scans and
optimizations option.
○ Drivers & Downloads—allows SupportAssist to perform the driver and downloads updates.
￭ Frequency—select the frequency for SupportAssist to perform the drivers and downloads updates.
○ Hardware scans—allows SupportAssist to perform the hardware scans.
￭ Run all—allows SupportAssist to perform all scans.
￭ Run all and skip resource-intensive tests—allows SupportAssist to perform a hardware scan by skipping the
scans that consume high resources and bandwidth.
￭ Frequency—select the frequency for SupportAssist to perform the hardware scans.
○ System optimizations—allows SupportAssist to optimize the PCs.
Configuring and deploying SupportAssist
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