Deployment Guide

The Dell Trusted Device is a security agent that provides the security information for the connected PCs. For more
information, see the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist
for Business PCs documentation page or see the Trusted Device manuals available on the Dell Trusted Device documentation
page.
8. Click Download and next.
CAUTION: Do not deploy the executable file directly on your PCs. You must run the executable file to extract
the SupportAssist deployment package.
NOTE: If you are unable to download SupportAssist, clear the browser cookies and cache, and then retry.
Results
The SupportAssist executable file is downloaded, and the Deploy section is displayed. The Getting Started - Deploy page is
displayed every time you sign in to TechDirect until you deploy SupportAssist on a PC.
NOTE: To create another site, sign in to TechDirect as another Connect and manage administrator, and then configure
SupportAssist again.
Next steps
Create the SupportAssist deployment package.
Modify configuration and download SupportAssist for
business PCs
If you are an existing user and want to modify the SupportAssist configuration, you can update the contact and shipping details,
and SupportAssist preferences. Also, if required, you can download and then redeploy SupportAssist on your PCs. The modified
configuration is automatically updated on your deployed PCs in 24 hours.
Prerequisites
● Ensure that you allow browser pop-ups from TechDirect.
● You must be signed in to TechDirect as a Connect and manage administrator.
CAUTION:
It is recommended that you sign in to TechDirect using a generic email address. If you use a personal
email address, you cannot reassign the ownership of device management and configuration of your deployed
PCs to another administrator.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > Deployment.
2. Select the site and group configuration.
3. In the Add contact and shipping address section, select one of the following options:
● Add—to add new contact and shipping details.
● Choose from existing contacts—to choose contact and shipping details from the address book.
4. If you select Add, enter the primary contact details, secondary contact details, shipping address, and then click Finish.
5. If you select Choose from existing contacts, select the primary contact, secondary contact, shipping address, and then
click Save.
6. In the Configure preferences section, enable or disable the required SupportAssist Preferences and click Save and next.
NOTE: The configuration is applied to the PCs within 24 hours after they connect to the Internet.
The Download page is displayed.
7. Select one of the SupportAssist deployment package formats:
● Windows 64-bit Executable (.exe)
● Windows 64-bit Installer (.msi)
8. To download the Dell Trusted Device, select Include security agent (Dell Trusted Device).
The Dell Trusted Device is a security agent that provides the security information for the connected PCs. For more
information, see the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist
10
Configuring and deploying SupportAssist