Administrator Guide
Table Of Contents
章 1: はじめに..................................................................................................................................5
バージョン............................................................................................................................................................................. 5
人々.........................................................................................................................................................................................5
ドキュメントの目的............................................................................................................................................................5
本リリースの新機能と機能拡張........................................................................................................................................5
TechDirect の概要................................................................................................................................................................ 6
TechDirect と Dell サービス プランで利用可能な SupportAssist 機能....................................................................... 6
TechDirect での SupportAssist の機能と役割................................................................................................................. 7
対応システム.........................................................................................................................................................................7
発送可能なパーツ.................................................................................................................................................................8
システムの最小要件............................................................................................................................................................8
章 2: SupportAssist の設定および導入..............................................................................................10
SupportAssist の設定..........................................................................................................................................................10
SupportAssist 環境設定の管理.................................................................................................................................... 11
TechDirect からの SupportAssist のダウンロード........................................................................................................ 12
SupportAssist 導入パッケージの作成..............................................................................................................................12
SupportAssist for business PCs の導入............................................................................................................................13
SupportAssist for business PCs のアップデート............................................................................................................14
SupportAssist のセルフ診断テストの実行.....................................................................................................................14
章 3: 導入済み SupportAssist の設定の変更.......................................................................................15
SupportAssist の変更と再導入......................................................................................................................................... 15
章 4: PC インサイト........................................................................................................................16
インサイト ダッシュボード..............................................................................................................................................16
特定のシステムの測定基準.............................................................................................................................................. 17
章 5: 資産の管理.............................................................................................................................19
アセットの管理...................................................................................................................................................................19
マイ アセット......................................................................................................................................................................19
サービス リクエストの作成.......................................................................................................................................20
ディスパッチ リクエストの作成...............................................................................................................................21
ディスパッチ ステータスの確認............................................................................................................................... 21
保証の確認..................................................................................................................................................................... 21
資産インベントリ データのダウンロード...............................................................................................................22
資産とグループの整理...................................................................................................................................................... 22
サイトと資産グループ................................................................................................................................................ 22
資産グループの作成.....................................................................................................................................................23
既存のグループ間での資産の移動............................................................................................................................23
サイト名またはグループ名の更新............................................................................................................................23
資産グループの削除.....................................................................................................................................................24
章 6: 単一の PC の管理................................................................................................................... 25
目次
目次 3