Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Configuring and deploying SupportAssist
- Modifying deployed SupportAssist configuration
- PC insights
- Managing your assets
- Managing single PC
- Recommendations for your PCs
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
● Memory module
● Optical drive
● Keyboard
● Mouse
● Battery
● Video card
Minimum system requirements
The following are the minimum requirements for the systems on which you deploy SupportAssist:
Table 3. Minimum requirements (continued)
Particulars Requirements
Operating system
NOTE: SupportAssist is
supported only on 64-bit
operating systems.
Laptops and desktops:
● Microsoft Windows 8
● Microsoft Windows 8.1
● Microsoft Windows 10
Dell Edge Gateways:
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
Dell Embedded Box PCs:
● Microsoft Windows 10 Professional (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
Software
● Microsoft .NET Framework 4.6.1
● PowerShell script execution must be enabled on the systems
Installed memory 4 GB (recommended)
Ports
● 5700—to open the SupportAssist user interface.
● 9012—to communicate with Dell SupportAssist service. If this port is not available,
SupportAssist uses another available port.
● 8884—to communicate with Dell support website.
Network
● Internet connectivity.
● Transport Layer Security (TLS) version 1.2 must be enabled.
● Elevation of the SupportAssistUI.exe launch command must be enabled on
the systems.
● The systems must be able to connect to the following destinations:
○ https://apidp.dell.com
○ https://fuslite.dell.com/FUSLite/api/2.0
○ https://techdirect.dell.com
○ http://downloads.dell.com
○ http://dl.dell.com
○ https://www.dell.com
○ https://agent-api.sa.insights.dell.com
○ https://dellupdater.dell.com
○ https://sa.apis.dell.com
○ https://apigtwb2c.us.dell.com
○ https://content.dellsupportcenter.com
○ https://cs-is.dell.com
○ https://hb.apis.dell.com
To verify if the above destinations are connecting from the systems, at the
command prompt, type tracert <destination address> and press Enter.
For example, tracert apidp.dell.com
○ If the systems can connect to the destination, appropriate results are displayed.
○ If the systems are unable to connect to the destination, an error message is
displayed.
8
Introduction