Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Configuring and deploying SupportAssist
- Modifying deployed SupportAssist configuration
- PC insights
- Managing your assets
- Managing single PC
- Recommendations for your PCs
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
Asset Details.......................................................................................................................................................................25
Actionable PC recommendations for a single PC......................................................................................................25
Chapter 7: Recommendations for your PCs..................................................................................27
Chapter 8: Managing SupportAssist alerts in TechDirect.............................................................29
Configure alert rules in TechDirect...............................................................................................................................29
View SupportAssist alerts in TechDirect..................................................................................................................... 30
SupportAssist alerts......................................................................................................................................................... 30
SupportAssist alert actions........................................................................................................................................31
Integrating SupportAssist alerts with ServiceNow....................................................................................................31
Enable ServiceNow integration.................................................................................................................................31
Disable ServiceNow integration............................................................................................................................... 32
Chapter 9: Retrieve SupportAssist data using WMI..................................................................... 33
Chapter 10: Resources.................................................................................................................36
4 Contents