Administrator Guide

Table 11. DSA_CaseInformation
Property Property Type Description
Status CIM_UNIT16 An integer that indicates the status of
the support request. The possible values
are:
● 0—any other status.
● 1—the support request has been
submitted.
● 2—the support request is open.
● 3—the support request is reopened.
● 4—the support request is in
progress.
●
5—the customer has deferred the
support request.
● 6—the support request is closed.
CaseCreationTime CIM_DATETIME Indicates the date and time when the
support request was created.
AlertDetails CIM_STRING The string provides details of the alert
for which the support request is created.
DSA_AlertInformation
Table 12. DSA_AlertInformation
Property Property Type Description
InstanceID CIM_STRING [KEY] A string that uniquely identifies the
instance of the class.
TrapID CIM_STRING A string that identifies the trap ID of the
alert.
EventID CIM_STRING A string that identifies the alert ID of the
alert.
AlertDecription CIM_STRING A string that describes the alert.
AlertTime CIM_DATETIME Indicates the date and time when the
alert was created.
DSA_SystemInformation
Table 13. DSA_SystemInformation (continued)
Property Property Type Description
Name CIM_STRING [KEY] A string that provides the name of the
system.
IsConfigurationSet CIM_BOOLEAN A Boolean value that indicates whether
the configuration is set on the system.
The possible values are:
● True—the configuration is set on the
system.
● False—the configuration is not set
on the system.
Entitlement CIM_UNIT16 Indicates the service plan of the system.
The possible values are:
34 Retrieve SupportAssist data using WMI