Administrator Guide

Retrieve SupportAssist data using WMI
You can get information about the state of each system where SupportAssist is deployed by using Windows Management
Instrumentation (WMI) classes. The namespace to access the SupportAssist profiles and classes is root\supportassist.
The information that are exposed by WMI classes is as follows:
● Registration status
● Support request details
● Alert details
● Configuration and entitlement details
This section provides information about the available WMI classes.
DSA_RegistrationInformation
Table 10. DSA_RegistrationInformation
Property Property Type Description
InstanceID CIM_STRING [KEY] A string that uniquely identifies the
instance of the class.
IsRegistrationDone CIM_BOOLEAN A Boolean value that indicates whether
SupportAssist is registered with Dell. The
possible values are:
● True—SupportAssist is registered
with Dell.
● False—SupportAssist is not
registered with Dell.
RegistrationTime CIM_DATETIME Indicates the date and time when
SupportAssist was registered.
DSA_CaseInformation
Table 11. DSA_CaseInformation
Property Property Type Description
InstanceID CIM_STRING [KEY] A string that uniquely identifies the
instance of the class.
CaseID CIM_STRING A string that identifies the support
request number created for an instance.
Description CIM_STRING A string that provides a description of
the support request.
Type CIM_UNIT16 An integer that indicates the type of the
support request. The possible values are:
● 0—any other support request.
● 1—support request to get support
from Dell technical support.
● 2—support request for parts
dispatch.
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