Administrator Guide

Chapter 1: Introduction................................................................................................................. 5
Version................................................................................................................................................................................... 5
Audience................................................................................................................................................................................ 5
Document purpose.............................................................................................................................................................. 5
New features and enhancements in this release......................................................................................................... 5
TechDirect overview...........................................................................................................................................................6
SupportAssist capabilities available in TechDirect and Dell service plans............................................................. 6
SupportAssist capabilities and roles in TechDirect......................................................................................................6
Supported systems..............................................................................................................................................................7
Dispatchable parts............................................................................................................................................................... 7
Minimum system requirements........................................................................................................................................ 8
Chapter 2: Configuring and deploying SupportAssist................................................................... 10
Configure SupportAssist.................................................................................................................................................. 10
Managing SupportAssist preferences......................................................................................................................11
Download SupportAssist from TechDirect...................................................................................................................12
Create SupportAssist deployment package.................................................................................................................12
Deploy SupportAssist for business PCs........................................................................................................................13
Updating SupportAssist for business PCs................................................................................................................... 14
Run SupportAssist self-diagnosis test.......................................................................................................................... 14
Chapter 3: Modifying deployed SupportAssist configuration........................................................15
Modify and redeploy SupportAssist...............................................................................................................................15
Chapter 4: PC insights................................................................................................................. 17
Insights dashboard............................................................................................................................................................. 17
Metrics for specific system............................................................................................................................................. 17
Chapter 5: Managing your assets................................................................................................. 19
Manage Assets................................................................................................................................................................... 19
My Assets............................................................................................................................................................................ 19
Create service request...............................................................................................................................................20
Create dispatch request............................................................................................................................................. 21
Check dispatch status.................................................................................................................................................21
Review warranty...........................................................................................................................................................21
Download asset inventory data................................................................................................................................22
Organizing assets and groups........................................................................................................................................ 22
Sites and asset groups............................................................................................................................................... 22
Create asset group......................................................................................................................................................23
Move assets between existing groups................................................................................................................... 23
Update site or group name........................................................................................................................................23
Delete asset group...................................................................................................................................................... 24
Chapter 6: Managing single PC....................................................................................................25
Contents
Contents 3