Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Configuring and deploying SupportAssist
- Modifying deployed SupportAssist configuration
- PC insights
- Managing your assets
- Managing single PC
- Recommendations for your PCs
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
PC insights
Along with monitoring systems for hardware and software issues, SupportAssist also collects system utilization and performance
data when the system is unlocked and is in use. You can use the information that is collected to make business decisions, for
example, hardware upgrades.
To access PC insights, go to Services > Device Management > Get Insights.
NOTE: To view PC insights, ensure that the system is running SupportAssist for business PCs version 2.1.0 or later.
NOTE: PC insights is available only for systems:
● With a ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
● Running the Windows 10 operating system. For systems running Windows 8, the functionality may not work as expected.
Topics:
• Insights dashboard
•
Metrics for specific system
Insights dashboard
The insights dashboard displays a consolidated overview of the status information for the systems. The dashboard also displays
information about system age, stability, and its components.
NOTE: By default, the information that is displayed on the page is based on the data collected during the last seven days.
Click the settings icon on the gadget to define the threshold for a parameter.
The following table describes the information that is displayed on the Dashboard page:
Table 4. Dashboard
Gadget Description
PC Stability and Age
Frequent Operating System
Crashes
Number of systems on which the operating system failures are equal to or higher than the
threshold.
Near End of Life Number of systems that are equal to or higher than the PC Age threshold.
Components
High Memory Use Number of systems on which the memory usage is equal to or higher than the threshold.
High CPU Use Number of systems on which the processor usage is equal to or higher than the threshold.
Low Memory Installed Number of systems on which the installed memory is equal to or lower than the threshold.
Poor Battery Runtime Number of systems that ran on battery power for lesser time than the threshold.
Low Available Storage Number of systems on which the available storage space is equal to or lower than the
threshold.
To view the list of systems that are impacted, click VIEW LIST. The PCs page is displayed.
Metrics for specific system
The PCs page displays the metrics and recommendations for a specific system.
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