Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Configuring and deploying SupportAssist
- Modifying deployed SupportAssist configuration
- PC insights
- Managing your assets
- Managing single PC
- Recommendations for your PCs
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
● For 64-bit EXE deployment package format: <downloaded path>\SupportAssistx64.exe
TRANSFORMS=<downloaded path>\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment
key>"
● For 64-bit MSI deployment package format: msiexec /i <downloaded path>\SupportAssistx64.msi
TRANSFORMS=<downloaded path>\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment
key>" /qn
Here, <downloaded path> is the path of the folder where you extracted the SupportAssist executable file.
Updating SupportAssist for business PCs
Updating SupportAssist ensures that the latest SupportAssist features are available on your PC. If you have opted to
automatically update SupportAssist for business PCs, SupportAssist automatically updates to the latest available version.
To manually update SupportAssist for business PCs, download the SupportAssist executable file from TechDirect and use
any deployment tool to deploy SupportAssist. For more information about how to download SupportAssist, see Download
SupportAssist from TechDirect.
After you have downloaded SupportAssist, run the executable file to extract the deployment package which can be deployed on
the system to install SupportAssist. See Create SupportAssist deployment package and Deploy SupportAssist for business PCs.
NOTE: SupportAssist updates are not available for PCs running Windows 7 operating system. To experience full benefits of
SupportAssist, it is recommended that you install SupportAssist on systems running Windows 10 operating system.
Run SupportAssist self-diagnosis test
Prerequisites
● The system must have Internet connectivity.
● You must have administrator rights on the PC.
About this task
To monitor your systems and provide automated technical support, SupportAssist must be connected to Dell. Run the self-
diagnosis test on any of the systems after deployment to determine if SupportAssist is successfully connected to Dell and is
working as expected.
Steps
1. Access the system on which you want to perform the self-diagnosis test.
2. Click Start to open the Programs menu.
3. Right-click Command Prompt and click Run as administrator.
The Command Prompt window is displayed.
4. Browse to \Program Files 64\Dell\SupportAssistBusinessClient\bin.
5. Type SelfDiagnosis.exe and press Enter.
Depending on the test result, one of the following messages is displayed for every test:
● Available or Reachable—SupportAssist is successfully connected to Dell and is working as expected.
● Unavailable—SupportAssist is not connected to Dell or is not working as expected. Perform one of the following steps:
○ Reboot the system and retry performing the self-diagnosis test again.
○ Check the proxy, firewall, and network configurations in your environment, and retry performing the self-diagnosis
test again.
After performing the above tests, if SupportAssist is not connected to Dell or is not working as expected, contact Dell
Technologies technical support for assistance.
14
Configuring and deploying SupportAssist