Administrator Guide

c. If the proxy server requires authentication, select This proxy requires authentication, and enter the username and
password.
NOTE: For the proxy server authentication, it is recommended that you provide the username and password of a
service account that does not expire.
5. To organize your assets under specific groups in TechDirect, select Organize your assets in a group, and enter the asset
group name.
NOTE: The group configuration is applied to the assets within 24 hours after they connect to the Internet.
6. Click Next.
The Deployment Key page is displayed.
7. To generate an encrypted deployment package, enter a key for encryption and click Next.
The deployment key is similar to a password that you must create for encrypting the deployment package. You must use the
same deployment key while deploying SupportAssist on your systems.
NOTE: Ensure that you enter a key between four and ten characters that contain alphabets, numbers, and one of these
special characters # & $.
The File Location page is displayed.
8. Click Browse, select the folder where you want to extract the deployment package, and then click Next.
The Deployment Instructions page is displayed, and the following files are created in the same folder where you extracted
the deployment package.
● SupportAssistConfig.mst—contains details of MyAccount token, proxy settings, and group name.
● SupportAssistx64.exe—Windows executable file that is used for installing SupportAssist. This file is created if you
have downloaded SupportAssist from TechDirect in EXE format.
● SupportAssistx64.msi—Windows installer file that is used for installing SupportAssist. This file is created if you
have downloaded SupportAssist from TechDirect in MSI format.
● SupportAssistUninstall_Cleanup.ps1—clears the registry entries, services, and folders related to
SupportAssist, from your PC. This script also checks and uninstalls Dell SupportAssist for Home PCs or SupportAssist for
ProManage if it is installed on the PC.
9. Note the deployment instructions and close the wizard.
Deploy SupportAssist for business PCs
Prerequisites
The systems must meet the minimum system requirements for SupportAssist. See Minimum system requirements.
About this task
Dell has validated deployment of SupportAssist for business PCs on systems using Microsoft System Center Configuration
Manager (SCCM), Microsoft Intune, and VMware Workspace One.
Steps
1. If you extracted the deployment package in EXE format, deploy the executable file on the systems using a deployment tool.
NOTE:
If you have SupportAssist for Home PCs already installed on your system and want to uninstall it silently, run
SupportAssistx64.exe in the System Context mode.
2. If you extracted the deployment package in MSI format, perform the following steps:
a. Ensure that SupportAssist for Home PCs and SupportAssist for ProManage are not installed on the systems on which
you want to deploy SupportAssist for business PCs. To uninstall SupportAssist for Home PCs and SupportAssist for
ProManage, deploy and run the SupportAssistUninstall_Cleanup.ps1 script on the systems.
NOTE:
If you have SupportAssist for Home PCs already installed on your system and want to uninstall it silently, run
the SupportAssistUninstall_Cleanup.ps1 script in the System Context mode.
b. Use one of the following commands to deploy SupportAssist:
Configuring and deploying SupportAssist
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