Administrator Guide

● Run all remote scans and updates without end user interaction—allows administrators to remotely optimize your
managed PCs without the need for user interaction.
○ Suppress end user notification in case reboot is needed after installation—allows SupportAssist to hide reboot
notifications to users. If this option is enabled, the PCs are not rebooted automatically. The drivers, firmware, and BIOS
updates are applied only when the user reboots the system manually.
Software Optimization
You can configure the following options in the Software Optimization section:
● Clean Files—clears temporary, redundant, and other unwanted files from the systems.
● Tune Performance—adjusts power settings, registry, and memory allocation to maximize the processing speed of the
systems.
● Optimize Network—optimizes the network to ensure network connectivity and updates the system settings to maintain an
efficient and reliable network.
● Remove Viruses and Malware—isolates and deletes files that are infected by viruses and malware on the systems.
NOTE: The virus and malware removal capability is available only for systems with an active ProSupport Plus or
ProSupport Flex for Client service plan.
NOTE: The virus and malware removal capability is not available in certain regions, for example, China.
Download SupportAssist from TechDirect
Prerequisites
● Sign in to TechDirect with Device Management Administrator rights.
● Ensure that you allow pop-ups from TechDirect.
● Ensure that you have configured SupportAssist. See Configure SupportAssist.
Steps
1. Go to Services > Device Management > Configure My Fleet.
2. Click DOWNLOAD.
3. Select one of the SupportAssist deployment package formats:
● Windows 64-bit Executable (.exe)
● Windows 64-bit Installer (.msi)
4. Click DOWNLOAD.
The SupportAssist executable file is downloaded.
CAUTION:
Do not deploy the executable file directly on your systems. You must run the executable file to
extract the SupportAssist deployment package.
Create SupportAssist deployment package
Prerequisites
Download the SupportAssist executable file from TechDirect. See Download SupportAssist from TechDirect.
Steps
1. Go to the location where you have downloaded the SupportAssist executable file from TechDirect.
2. Double-click SupportAssistExtractor.
The Deployment Package Manager wizard is displayed.
3. In the Preferences page, select Create a new deployment.
4. If the systems on which you deployed SupportAssist connect to the Internet through a proxy server, perform the following
steps:
a. Select Connect to the internet through proxy.
b. Enter the address and port number.
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Configuring and deploying SupportAssist