Administrator Guide

9. Perform one of the following:
● To save the configuration and deploy SupportAssist later, click SAVE.
● To save the configuration and deploy SupportAssist immediately, click SAVE & PROCEED TO DEPLOY.
NOTE: The configuration is applied on the systems within 24 hours after they connect to the Internet.
NOTE: If you update or modify the configuration settings, you do not have to redeploy SupportAssist. The configuration
settings are automatically updated to the systems every 24 hours.
Managing SupportAssist preferences
SupportAssist enables you to perform automated and manual tasks on the systems on which SupportAssist is deployed. System
users can perform manual tasks on the system only if the SupportAssist user interface is enabled. However, automated
tasks are performed on the systems even if the SupportAssist user interface is not enabled. For information about using
the SupportAssist user interface, see the SupportAssist for Business PCs with Windows OS User's Guide available at https://
www.dell.com/serviceabilitytools.
Automated Tasks
You can configure the following options in the Automated Tasks section:
● Auto-Update SupportAssist—allows SupportAssist to automatically update to a later version.
● Include Software Information in Collected Data—allows Dell to collect information about installed applications, drivers,
and operating system updates from your PCs.
NOTE: SupportAssist does not collect any information about the usage of your applications.
● Include Identification Information—allows Dell to collect system identification information.
● Perform schedule scans and optimizations—allows SupportAssist to automatically scan systems to detect driver
updates, hardware issues, and the required system optimizations. The following options can be configured only when you
enable the Perform schedule scans and optimizations option.
○ Run scans in background—allows SupportAssist initiated schedule scans to run in the background without the need for
user interaction.
○ Automatic system optimizations—allows SupportAssist to automatically optimize the system after the scan.
NOTE:
Auto-optimizations are applicable only for systems with an active ProSupport Plus or ProSupport Flex for
Client service plan.
○ Frequency (option available only for systems running SupportAssist for business PCs version 2.2.2 and earlier)—select
the frequency for SupportAssist to perform scheduled scans, for example, monthly.
○ Drivers & Downloads (option available only for systems running SupportAssist for business PCs version 2.3)—select
the frequency for SupportAssist to perform the drivers and downloads updates.
○ System optimizations (option available only for systems running SupportAssist for business PCs version 2.3)—select
the frequency for SupportAssist to perform the system optimizations.
○ Hardware scans (option available only for systems running SupportAssist for business PCs version 2.3)—select the
frequency for SupportAssist to perform the hardware scans.
User Interaction
You can configure the following options in the User Interaction section:
● Allow users to open and run SupportAssist on their PCs—enables users to view and use the SupportAssist user
interface.
NOTE:
The following options can be configured only when you enable the Allow users to open and run
SupportAssist on their PCs option.
● Admins only—enables SupportAssist user interface only for users with administrator rights on the system.
● All users—enables SupportAssist user interface for all types of users.
● Display notifications—allows SupportAssist to display notifications about software optimizations and driver updates.
● Driver updates—allows users with administrator rights on the system to manually check and install driver updates.
NOTE: The term driver refers to drivers, firmware, and BIOS updates.
Configuring and deploying SupportAssist 11