Administrator Guide

Configuring and deploying SupportAssist
TechDirect enables you to configure and download a customized SupportAssist executable file that is associated with your
TechDirect account. Before you download and deploy SupportAssist for business PCs, it is recommended that you configure
SupportAssist in TechDirect. These configurations are automatically applied on the systems within 24 hours after they connect
to the Internet.
After you have configured and downloaded SupportAssist, run the executable file to extract the deployment package which can
be deployed on the system to install SupportAssist.
CAUTION: Do not deploy the executable file directly on your systems. You must run the executable file
to extract the SupportAssist deployment package. It is recommended that you configure SupportAssist in
TechDirect before you deploy the extracted package.
Topics:
• Configure SupportAssist
• Download SupportAssist from TechDirect
• Create SupportAssist deployment package
• Deploy SupportAssist for business PCs
• Updating SupportAssist for business PCs
• Run SupportAssist self-diagnosis test
Configure SupportAssist
TechDirect enables you to configure the automated and user interaction tasks in SupportAssist. You can configure these
settings for all the systems that are managed in TechDirect.
Prerequisites
● Sign in to TechDirect with Device Management Administrator rights.
● Ensure that you allow pop-ups from TechDirect.
Steps
1. Go to Services > Device Management > Configure My Fleet.
2. Click NEXT.
The SupportAssist Terms And Conditions page is displayed.
3. Read and accept the terms and conditions.
4. If you are configuring SupportAssist for the first time, to verify your TechDirect account automatically, click NEXT.
5. If you have already verified your TechDirect account, click CONFIGURE.
The Configure SupportAssist for Business PCs page is displayed.
6. In the Contact and Shipping Address section, perform one of the following steps:
● To create a new contact, from the Select the primary contact and Select the secondary contact lists, select
Create New Contact, and enter the contact details on the Add Contact page.
● To reuse a contact that was previously created, from the Select the primary contact and Select the secondary
contact lists, select the desired contact name.
7. Perform one of the following steps:
● To add a new shipping address, from the Select the shipping address list, select Create new Address, and enter the
shipping address on the Add Address page.
● To reuse a shipping address that was previously created, from the Select the shipping address list, select the desired
address.
8. Enable or disable the settings in the Application Preferences (For Windows) section. For more information, see
Preferences.
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10 Configuring and deploying SupportAssist