Administrator Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

Table Of Contents

章 1: 简介........................................................................................................................................5

版本.........................................................................................................................................................................................5

目标受众.................................................................................................................................................................................5

文档用途.................................................................................................................................................................................5

此版本中的新功能和增强功能........................................................................................................................................... 5

TechDirect 概览.....................................................................................................................................................................6

SupportAssist 功能（在 TechDirect 中提供）与戴尔服务计划....................................................................................6

TechDirect 中的 SupportAssist 功能和角色..................................................................................................................... 6

支持的系统.............................................................................................................................................................................7

可派发部件.............................................................................................................................................................................8

章 2: 管理 PC 和组........................................................................................................................... 9

PC 机群概览.......................................................................................................................................................................... 9

创建服务请求................................................................................................................................................................. 10

创建派发请求..................................................................................................................................................................11

组概览.................................................................................................................................................................................... 11

创建组..............................................................................................................................................................................12

在现有组之间移动资产................................................................................................................................................ 12

更新站点或组名称.........................................................................................................................................................13

删除资产组..................................................................................................................................................................... 13

章 3: 管理单个 PC...........................................................................................................................14

单个 PC 详细信息............................................................................................................................................................... 14

PC 概览................................................................................................................................................................................. 14

单台 PC 的可操作 PC 建议..........................................................................................................................................14

PC 运行状况...................................................................................................................................................................15

应用程序体验................................................................................................................................................................. 16

章 4: 适用于您的戴尔 PC 机群的建议................................................................................................. 17

章 5: 配置设置................................................................................................................................19

选择资产标识符...................................................................................................................................................................19

SupportAssist 警报与 ServiceNow 集成.......................................................................................................................... 19

启用 ServiceNow 集成................................................................................................................................................. 20

禁用 ServiceNow 集成................................................................................................................................................. 20

角色与权限.......................................................................................................................................................................... 20

章 6: 审核追踪............................................................................................................................... 22

章 7: 在 TechDirect 中管理 SupportAssist 警报................................................................................. 24

在 TechDirect 中配置警报规则........................................................................................................................................ 24

在 TechDirect 中查看 SupportAssist 警报...................................................................................................................... 25

SupportAssist 警报............................................................................................................................................................. 25

SupportAssist 警报操作............................................................................................................................................... 26

目录 3