Users Guide

Troubleshooting the system
You can troubleshoot your system by performing the following diagnostic tests:
• Sound—the sound interactive test checks the speakers and MP4 playback in your system.
○ The Speaker tests ensure that the sound plays from each of the system speakers individually.
○ The MP4 Playback test ensures that the system supports the replay of MP4 audio.
• Microphone—the microphone interactive test verifies if the system microphone can successfully record audio.
• Mouse—the mouse interactive test verifies the cursor position and mouse button state.
○ The Status test verifies if the mouse buttons are functioning properly.
○ The Double Click test verifies if the mouse can successfully perform double-click operations.
○ The Drag and drop test verifies if the mouse can successfully perform drag and drop operations.
• Keyboard—the keyboard interactive test verifies if the keys on the keyboard are functioning properly.
Run diagnostic tests
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Perform one or more of the following steps:
• To test the speakers and MP4 playback, in the Sound card, click Scan now.
• To test the microphone, in the Microphone card, click Scan now.
• To test the mouse functionality, in the Mouse card, click Scan now.
• To test the keyboard functionality, in the Keyboard card, click Scan now.
After the scan is complete:
• If no issue is detected, an appropriate result is displayed.
• If an issue is detected, but does not require support request creation as per Dell policy, a notification is sent to your IT
administrator.
• If an issue is detected, and requires support request creation, a request is automatically created, and a notification is sent to your IT
administrator and Dell technical support.
3. To view the history of scans for a specific component, click Scan history in the corresponding card.
The System Activity page is displayed with the history details.
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Troubleshooting the system 7