Users Guide

Getting started with SupportAssist for
business PCs
SupportAssist is configured and deployed on your system by your IT administrator. To start using SupportAssist, open the SupportAssist
application from the launcher.
SupportAssist user interface
The SupportAssist home page displays the health summary of the system, the asset details, and the activity details.
• The Health Summary pane displays the system temperature status as Cool, Normal, or High. It also displays the memory usage
value and the hard drive space available on the system.
• The Asset Details pane displays the model number, Service Tag, service plan and its expiration date, and the Express Service Code of
the system. This pane also displays the technical specifications of the system. To view the technical specifications, click the arrow
icon.
• The Activity Details pane displays the current activity details.
At the top-right of the SupportAssist header, the following icons allow you to view information or perform certain tasks:
Table 1. Icons in the SupportAssist header
Icon Description
Displays notifications in the activity details pane.
Displays the system activity history.
Also, if a support request is created for your system, the request
number is displayed in the activity details pane.
Displays helpful tips about using the SupportAssist user interface.
Displays the version of SupportAssist installed on your system.
NOTE: To upload system activity log files to the Dell backend server, click Upload log files in the activity details pane or
in the system activity pane.
2
Getting started with SupportAssist for business PCs 5