Users Guide

Introduction

Dell SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell systems. When

deployed, SupportAssist monitors each system, proactively detects hardware issues, and sends it securely to Dell technical support. This

data is used by Dell technical support to troubleshoot and provide a solution to the issue.

If your organization uses ServiceNow for IT and Helpdesk management, and if you have enabled ServiceNow integration, SupportAssist

alerts are also sent to the IT administrator.

This document provides information about using SupportAssist installed on your system.

Release version

• SupportAssist for business PCs on Latitude Chromebook version 1.4

• Google Chrome OS version 84

NOTE: SupportAssist for business PCs on Latitude Chromebook version 1.4 is supported only on Google Chrome OS

version 84 and later.

Audience

The information in this user's guide is intended for administrators and users who manage SupportAssist on systems running the Google

Chrome operating system.

New features in this release

This release enables you to:

• Scan a specific hardware components such as processor, hard drive, memory, and battery individually.

• Troubleshoot your system by running diagnostic tests such as speaker test, microphone test, mouse test, and keyboard test.

• Upload system activity log files to the Dell backend server.

• View the hard drive space available on the system.

Supported systems

SupportAssist is supported on the following Dell systems:

• Latitude 5300 2-in-1 Chromebook Enterprise

• Latitude 5400 Chromebook Enterprise

• Latitude 7410 Chromebook Enterprise

• Latitude 7410 2-in-1 Chromebook Enterprise

Additional resources

• For information about managing SupportAssist alerts and parts dispatch requests in TechDirect, go to https://www.techdirect.com.

• For information about SupportAssist, go to https://www.dell.com/supportassist.

• For questions about SupportAssist, go to the Dell SupportAssist Community.

• To access other SupportAssist documents, go to https://www.dell.com/serviceabilitytools.

4 Introduction