SupportAssist for Business PCs on Latitude Chromebook User's Guide August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................... 4 Release version...................................................................................................................................................................... 4 Audience..........................................................................................................................................................................
1 Introduction Dell SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell systems. When deployed, SupportAssist monitors each system, proactively detects hardware issues, and sends it securely to Dell technical support. This data is used by Dell technical support to troubleshoot and provide a solution to the issue.
2 Getting started with SupportAssist for business PCs SupportAssist is configured and deployed on your system by your IT administrator. To start using SupportAssist, open the SupportAssist application from the launcher. SupportAssist user interface The SupportAssist home page displays the health summary of the system, the asset details, and the activity details. • • • The Health Summary pane displays the system temperature status as Cool, Normal, or High.
3 Scanning your system hardware Running a hardware scan helps detect hardware issues on your system. SupportAssist scans your system hardware based on a predefined schedule. You can also manually perform the following hardware scans to identify an issue: • • Run quick hardware scan on page 6 Scan specific hardware component on page 6 Run quick hardware scan Run a quick scan on your system to detect issues in hardware components such as hard drive, processor, battery, and memory.
4 Troubleshooting the system You can troubleshoot your system by performing the following diagnostic tests: • Sound—the sound interactive test checks the speakers and MP4 playback in your system. • • ○ The Speaker tests ensure that the sound plays from each of the system speakers individually. ○ The MP4 Playback test ensures that the system supports the replay of MP4 audio. Microphone—the microphone interactive test verifies if the system microphone can successfully record audio.
