Release Notes

New features in this release
This release enables you to:
• Scan a specific hardware components such as processor, hard drive, memory, and battery individually.
• Troubleshoot your system by running diagnostic tests such as speaker test, microphone test, mouse test, and keyboard test.
• Upload system activity log files to the Dell backend server.
• View the hard drive space available on the system.
Important notes
SupportAssist uses the 1.1.3 version of the log4cpp library. It is a library of C++ classes for flexible logging to files.
Limitations
• Predictive issue detection capability is available only for batteries.
• SupportAssist does not automatically perform diagnostic tests that require user intervention such as sound test, microphone test,
mouse test, and keyboard test.
Deployment
Configure and deploy the SupportAssist configuration on systems to enable automatic monitoring and to manage SupportAssist alerts
from TechDirect.
For more information about configuring and deploying the SupportAssist configuration using a Google Admin Console account, see the
SupportAssist for Business PCs on Latitude Chromebook Deployment Guide available at https://www.dell.com/serviceabilitytools.
Contacting Dell
NOTE:
If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and
some services may not be available in your area.
Contact Dell for sales, technical support, or customer service
issues
1. Go to https://www.dell.com/support.
2. Select your country or region in the selection list at the bottom of the page.
3. Click Contact Support and select the appropriate support link.
Find manuals and documents
1. Go to https://www.dell.com/support.
2. Click Browse all products.
3. Select the appropriate product category and then select the desired product.
4. To view or download the manuals and documents, click the DOCUMENTATION tab.
NOTE:
You can also directly access the manuals and documents for Serviceability Tools from https://www.dell.com/
serviceabilitytools.
2 Release summary