Release Notes

Rev. A06

August 2020

SupportAssist for Business PCs on Latitude

Chromebook Release Notes

Release summary

This release adds new features and enhancements to the SupportAssist application installed on the Chromebook.

Release version

• SupportAssist for business PCs on Latitude Chromebook version 1.4

• Google Chrome OS version 84

NOTE:

SupportAssist for business PCs on Latitude Chromebook version 1.4 is supported only on Google Chrome OS version 84

and later.

Release date

July 2020

Priority and recommendations

Recommended: Dell recommends applying this update during your next scheduled update cycle. The update contains feature

enhancements or changes that help keep your system software current and compatible with other system modules (firmware, BIOS,

drivers, and software).

Compatibility

SupportAssist is supported on the following Dell systems:

• Latitude 5300 2-in-1 Chromebook Enterprise

• Latitude 5400 Chromebook Enterprise

• Latitude 7410 Chromebook Enterprise

• Latitude 7410 2-in-1 Chromebook Enterprise

Network requirements

To enable SupportAssist, the systems must be able to connect to the following destinations:

• https://apidp.dell.com

• https://fuslite.dell.com/FUSLite/api/2.0

• https://techdirect.dell.com

• https://downloads.dell.com

• https://www.dell.com

Release summary

PAGE 1
Rev. A06 August 2020 SupportAssist for Business PCs on Latitude Chromebook Release Notes Release summary This release adds new features and enhancements to the SupportAssist application installed on the Chromebook. Release version • • SupportAssist for business PCs on Latitude Chromebook version 1.4 Google Chrome OS version 84 NOTE: SupportAssist for business PCs on Latitude Chromebook version 1.4 is supported only on Google Chrome OS version 84 and later.
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New features in this release This release enables you to: • • • • Scan a specific hardware components such as processor, hard drive, memory, and battery individually. Troubleshoot your system by running diagnostic tests such as speaker test, microphone test, mouse test, and keyboard test. Upload system activity log files to the Dell backend server. View the hard drive space available on the system. Important notes SupportAssist uses the 1.1.3 version of the log4cpp library.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.