FAQ

○ If you have deployed SupportAssist using the MSI deployment package, run msiexec /fomusv <path of the
folder where you extracted the SupportAssist MSI file>/qn
Ensure that you use the same MSI file that was used during the deployment of SupportAssist for business PCs.
○ If you have deployed SupportAssist using the EXE deployment package, run <path of the folder where you
extracted the SupportAssist executable file> repair
Ensure that you use the same EXE file that was used during the deployment of SupportAssist for business PCs.
3. To restart the SupportAssist services, reboot the PC.
NOTE: You cannot repair SupportAssist if you have modified the SupportAssist registry entries and database after
deployment.
● When can I see the PC utilization data on the Overview page in TechDirect?
The PC utilization data is displayed on the Overview page if one or more criteria is met:
○ More than one operating system crash has occurred on the PC.
○ Memory utilization is greater than 75%.
○ CPU usage is high.
○ Installed memory is lesser than or equal to 4 GB.
○ Battery runtime is less than 2 hours.
○ Storage remaining is less than 10%.
○ Application failures are greater than 5.
○ Battery health is less than 30%.
NOTE: The performance and utilization data are not available for PCs with Basic or Expired service plan.
Resources
This section provides information about the documentation resources and other useful links that provide more information about
SupportAssist for business PCs.
Table 3. Resources
For more information about See Available at
Onboarding to TechDirect, configuring
and downloading SupportAssist, and
deploying SupportAssist on PCs
SupportAssist for Business PCs with
Windows OS Deployment Guide—Early
access to next generation user
experience
SupportAssist for Business PCs Manuals
and Documents
Using TechDirect to manage your PCs
running SupportAssist for business PCs
SupportAssist for Business PCs with
Windows OS Administrator Guide—
Early access to next generation user
experience
Frequently asked questions and answers
about SupportAssist for business PCs
SupportAssist for Business PCs
with Windows OS Frequently Asked
Questions
Setting up SupportAssist for business
PCs
SupportAssist for Business PCs with
Windows OS Quick Setup Guide
Data collected from various components
of your system
SupportAssist for Business PCs with
Windows OS Reportable Items
Summary of recent changes,
enhancements, known issues, and
limitations in the release
SupportAssist for Business PCs with
Windows OS Release Notes
Using SupportAssist that is configured
and deployed on your system by your
administrator
SupportAssist for Business PCs with
Windows OS User's Guide
8 Resources