FAQ

Table 2. Average data consumption
Event Frequency of the event Data consumption (in KB)
Sending alert and system state
information
When an alert is detected 30
Verifying system warranty information Once after deployment 7
Creating support request When an alert qualifies for creation of a
support request
159
Checking for updates Once every week 30
Checking for configuration updates Once every 24 hours 31
PC insights Once every hour 2320
NOTE: For drivers, BIOS, and firmware updates, the data consumption value varies depending on the number of
updates.
Language support
● What are the languages supported by TechDirect?
TechDirect supports 11 languages—Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese,
Korean, Iberian Portuguese, Russian, and Spanish.
● What are the languages supported by the SupportAssist user interface?
The SupportAssist user interface supports 25 languages—Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish,
Dutch, English, Finnish, French, French Canadian, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian,
Polish, Brazilian Portuguese, Iberian Portuguese, Russian, Spanish, Swedish, and Turkish.
NOTE:
The users in your organization can view the SupportAssist user interface only if you have enabled the Allow
users to open and run SupportAssist on their PCs option on the TechDirect Preferences page.
Miscellaneous
● Can I update the BIOS on a BitLocker enabled system?
Yes, for systems running SupportAssist for business PCs version 2.2 and later, BitLocker is automatically suspended and
enabled after BIOS updates. However, for systems running SupportAssist for business PCs version 2.2 or earlier, you must
disable the BitLocker encryption manually.
● When I try to run a BIOS or Driver update on the systems that I manage, TechDirect displays a message that these
updates are already scheduled. However, the update is not installed, and after three days, TechDirect displays a
message that these updates are to be reviewed again. What could be the reason for this issue?
When you schedule BIOS, driver, or other updates on the PCs, the task is queued. For SupportAssist to run the tasks, the
system must be online and be able to connect to the Internet and Dell backend. If the connection is not successful, the task
is timed out and TechDirect allows you to schedule the update again.
● Why are my users reporting that their PCs are occasionally slow or non-responsive?
When SupportAssist is running diagnostic tests, CPU and memory utilization increase until the tests are complete. This could
make the PC slow or unresponsive until the tests are complete.
● How do I repair SupportAssist?
If SupportAssist is not working as expected, perform the following steps to repair SupportAssist:
1. Open Command Prompt with administrator rights.
2. Run one of the following commands depending on deployment package format:
FAQs
7