FAQ

● What does the Remove Virus and Malware feature do?
The Remove Virus and Malware feature isolates, deletes, and restores files that are corrupted by viruses and malware on the
systems to keep them secure by:
○ Scanning key locations on the system to detect active threats
○ Scanning and fixing issues related to Windows services that are essential for system security
SupportAssist user interface
● I have installed SupportAssist on my system, but I am unable to open the user interface. What could be the reason?
SupportAssist requires 5700 port to open the SupportAssist interface. If any other application uses the 5700 port,
SupportAssist does not open in your system. Also, ensure that Transport Layer Security (TLS) 1.2 is enabled to use
SupportAssist.
● How can I check if any other application uses the 5700 port?
SupportAssist requires 5700 port to open the SupportAssist interface. Perform the following steps to check if any other
application uses the 5700 port:
1. Click Start to open the programs menu.
2. Search and open Services.
3. In the right pane, click Dell SupportAssist for Business PCs.
4. In the left pane, click Stop.
5. From the programs menu, search and open the Command Prompt.
6. Type netstat -a -v | findstr /C:"5700" and press Enter.
○ If no application is using the 5700 port, no result is displayed.
○ If any other application is using the 5700 port, the port number and LISTENING status are displayed.
7. Restart the Dell SupportAssist for Business PCs service.
● I have allowed the users in my organization to view and use the SupportAssist user interface. But, they are unable to
open the user interface. What could be the reason?
To open the SupportAssist user interface, ensure that the security level for the system is set to Medium-high, Medium,
Medium-low, or Low for the Local intranet zone. To set the security level, perform the following steps:
1. Click Start to open the programs menu.
2. Search and open Internet Options.
3. Click the Security tab.
4. Select the Local intranet zone.
5. Set the security level.
6. Click Apply and click OK.
Data consumption
● How much Internet data does SupportAssist consume for monitoring systems?
SupportAssist requires Internet connectivity for its operations. The following table lists the frequency and average data that
is consumed for monitoring 100 systems:
Table 2. Average data consumption
Event Frequency of the event Data consumption (in KB)
Registering SupportAssist Once after deployment 802
Sending routine system monitoring
information
Once every 24 hours after deployment 241
Sending periodic system monitoring
information
Every 30-45 days after deployment 210435
6 FAQs