FAQ

Ensure that every administrator of your company has saved at least one SupportAssist configuration with primary and
secondary contact details. After a configuration is created, when the assets are online and can connect to Internet and Dell
backend, the asset information is displayed in the Manage Assets page within 24 hours.
● Can I organize my assets in a group while deploying SupportAssist?
Yes, if your systems are running SupportAssist for business PCs version 2.2 and later, you can organize the assets under
specific groups in TechDirect.
Optimizing your systems
● SupportAssist does not run scheduled scans even if it is enabled on the systems. Why?
SupportAssist runs a scheduled scan on the system only if the following criteria are met at the time of the scan:
○ If the system is connected to an electrical outlet, the battery percentage must be greater than 50%.
○ If the system is not connected to an electrical outlet, the battery runtime must be greater than one hour.
○ User is not performing any tasks on the system.
● I have disabled the option of users opening and running SupportAssist on their PCs and enabled scans to run in the
background. However, SupportAssist displays notifications about updates for users in my company. What could be the
reason?
SupportAssist displays notifications about remote optimization tasks initiated by the administrators in TechDirect. However,
if the administrators have enabled the Run all remote scans and updates without end user interaction option on the
TechDirect Preferences page, SupportAssist does not display notifications about remote optimizations tasks to the user.
● What type of files are deleted during the Clean Files optimization?
The Clean Files feature clears temporary, redundant, and other unwanted files from the system. Some examples of unwanted
files are:
○ Browser data
○ Temporary files that are saved during installation and uninstallation of applications
○ Logs that are created by various programs running on the system
● What are the benefits of performing the Clean Files optimization?
Following are the benefits of running the Clean Files optimization regularly:
○ Improved utilization of hard disk space
○ Improved system performance
○ Lesser errors and warnings reported from the system
● What does the Tune Performance feature do?
The Tune Performance feature adjusts the power settings, registry files, and memory allocations to maximize the processing
speed of the systems by:
○ Checking the registry for invalid entries, missing file references, or broken links and deleting them
○ Checking if the essential services that impact the user experience, are running
○ Preventing nonessential services from loading automatically
● What are the benefits of performing the Tune Performance optimization?
Following are the benefits of tuning system performance regularly:
○ Improved system performance and stability
○ Reduced system start time
○ Faster loading of applications
● What does the Optimize Network feature do?
The Optimize Network feature improves the performance of browsers and optimizes the network connectivity to provide an
efficient and reliable network by:
○ Identifying and clearing unwanted browser files
○ Updating device settings to ensure safe connectivity
○ Performing multiple checks and optimizing the TCP or IP settings and Internet or browser settings
FAQs
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