FAQ

● I have the SupportAssistCleanup.ps1 and CheckAndUninstall.ps1 scripts saved on my PC, can I still use them to cleanup
my PCs?
No, it is recommended that you download and use the SupportAssistUninstall_Cleanup.ps1 script from the SupportAssist
for business PCs version 2.3 or 2.4 deployment package.
Updating SupportAssist for Business PCs on your
systems
● I have installed an older version of SupportAssist for business PCs on the systems in my organization. Should I update
to the latest SupportAssist version?
If the systems in your organization are running SupportAssist for business PCs version 2.1 or earlier, it is recommended
that you update to the latest version. Updating to the latest version enables you to receive full benefits of the updated
SupportAssist features.
● What is the expiry date for my SupportAssist installation?
All SupportAssist installations have expiry dates. If SupportAssist is about to expire or has expired, you must update to the
latest version of SupportAssist on the target systems to ensure continued support. Updating to the latest version enables
you to receive full benefits of the updated SupportAssist features.
The following table lists the validity of each version of SupportAssist:
Table 1. SupportAssist release version and validity
Release version Validity
1.5.0.0 Expired
1.6.0.107 Expired
1.7.0.57 Expired
2.0.0.220 Expired
2.0.1.43 Expired
2.0.2.6 Expired
2.1.0.294 Expired
2.1.1.219 Expired
2.1.2.16 Expired
2.1.3.2 Expired
2.1.4.135 Valid until July 30, 2021
2.1.5.101 Valid until October 30, 2021
2.2.0.144 Valid until March 21, 2022
2.2.1.76 Valid until March 21, 2022
2.2.2.5 Valid until March 21, 2022
2.3.0.125 Valid until August 18, 2022
2.4.0.39 Valid until August 18, 2022
Managing assets
● I have multiple SupportAssist administrators in my company. Some of the administrators have downloaded and deployed
SupportAssist to assets in their site. However, these assets running SupportAssist are not displayed in the Manage
Assets page. What could be the reason?
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FAQs