FAQ

adds users with SupportAssist Administrator and SupportAssist Technician privileges, who then receive an email confirming
their enrollment and includes login details. Users who want to dispatch parts must first complete the free online certification
courses available within the TechDirect online portal. For more information, see https://www.techdirect.com.
● I have already set up a Dell My Account, can I use the same credentials to log in to TechDirect?
Yes, you can use the Dell My Account credentials to log in to TechDirect. But, you must first enroll your organization with
TechDirect using the same credentials.
Managing SupportAssist preferences
● While configuring SupportAssist for business PCs, why are two options displayed for frequency in the Application
Preferences section?
If your asset group contains PCs running SupportAssist for business PCs version 2.2.2 and earlier, and 2.3 and later, two
options to select the frequency are displayed.
○ For PCs running SupportAssist for business PCs version 2.3 and later, the administrator can configure the schedule scan
frequency separately for drivers and downloads updates, system optimizations, and hardware scans.
○ For PCs running SupportAssist for business PCs version 2.2.2 and earlier, the administrator can only configure the
schedule scan frequency generically for all the updates.
● What is the difference between the options—Run scans in background and Run all remote scans and updates without
end user interaction?
○ The Run scans in background, if enabled, allows scans initiated by SupportAssist to run in the background without the
need for user interaction. The user does not receive notifications when SupportAssist runs schedule scans on the PCs.
○ The Run all remote scans and updates without end user interaction, if enabled, allows administrators to remotely
optimize managed PCs without the need for user interaction. The user does not receive notifications when an
administrator triggers remote actions to run on the managed PCs.
● If I enable the Suppress end user notification in case reboot is needed after installation option, will the system reboot
automatically?
No, the reboot is required only when drivers, firmware, and BIOS updates are performed. The PCs are not rebooted
automatically, and the updates are applied only when the user reboots the system manually.
Deploying SupportAssist for Business PCs on your
systems
● I have SupportAssist for Home PCs installed on the systems in my organization, can I deploy SupportAssist for business
PCs on the same systems?
No, you cannot install both the versions on the same system. Before you install SupportAssist for business PCs, you must
uninstall SupportAssist for Home PCs from the systems. To uninstall SupportAssist for Home PCs, deploy and run the
CheckAndUninstall.ps1 script on the systems.
If you are using the EXE to install SupportAssist for business PCs, SupportAssist for Home PCs is uninstalled automatically.
● What Dell accounts should I create before I begin the deployment?
You should set up a TechDirect account before you begin deploying SupportAssist. To enroll your organization with
TechDirect, go to https://www.techdirect.com.
● What are the uses of the SupportAssistUninstall_Cleanup.ps1 script?
The SupportAssistUninstall_Cleanup.ps1 script that is available in your SupportAssist for business PCs deployment package
performs the following:
○ Clears the registry entries, services, and folders related to SupportAssist, from the PC.
○ Checks and uninstalls Dell SupportAssist for Home PCs or SupportAssist for ProManage if it is installed on the PC.
You can also use the SupportAssistUninstall_Cleanup.ps1 script to clean up PCs running older versions of SupportAssist.
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