FAQ

Optimizing your systems
● SupportAssist does not run scheduled scans even if it is enabled on the systems. Why?
● I have disabled the option of users opening and running SupportAssist on their PCs and enabled scans to run in the
background. However, SupportAssist displays notifications about updates for users in my company. What could be the
reason?
● What type of files are deleted during the Clean Files optimization?
● What are the benefits of performing the Clean Files optimization?
● What does the Tune Performance feature do?
● What are the benefits of performing the Tune Performance optimization?
● What does the Optimize Network feature do?
● What does the Remove Virus and Malware feature do?
SupportAssist user interface
● I have installed SupportAssist on my system, but I am unable to open the user interface. What could be the reason?
● How can I check if any other application uses the 5700 port?
● I have allowed the users in my organization to view and use the SupportAssist user interface. But, they are unable to open
the user interface. What could be the reason?
Data consumption
● How much Internet data does SupportAssist consume for monitoring systems?
Language support
● What are the languages supported by TechDirect?
● What are the languages supported by the SupportAssist user interface?
Miscellaneous
● Can I update the BIOS on a BitLocker enabled system?
● When I try to run a BIOS or Driver update on the systems that I manage, TechDirect displays a message that these updates
are already scheduled. But, the update is not installed, and after three days, TechDirect displays a message that these
updates are to be reviewed again. What could be the reason for this issue?
● Why are my users reporting that their PCs are occasionally slow or non-responsive?
● How do I repair SupportAssist?
Working with TechDirect
● I purchased my systems through a Dell channel partner. Can I manage the systems using SupportAssist in TechDirect?
Yes, if you have purchased systems from a Dell channel partner or through a third-party company, you can manage the
systems using SupportAssist in TechDirect. You must use a TechDirect account that is not managed by your channel partner
to manage your systems.
● I am a Dell channel partner. Can I manage Dell systems that are sold to a customer using SupportAssist in TechDirect?
No, a Dell channel partner cannot manage Dell systems that are owned by a customer using SupportAssist in TechDirect.
● How do I set up a TechDirect account?
Your company should designate an administrator to set up your TechDirect account. This administrator must go to https://
www.techdirect.com and click Register Now to begin the enrollment process. As part of this process, the administrator
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FAQs