Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
CAUTION: Do not deploy the executable file directly on your PCs. You must run the executable file to extract
the SupportAssist deployment package.
NOTE: If you are unable to download SupportAssist, clear the browser cookies and cache, and then retry.
Results
The SupportAssist executable file is downloaded and the Deploy section is displayed. The Getting Started - Deploy page is
displayed every time you sign in to TechDirect till you deploy SupportAssist on a PC.
NOTE: To create another site, sign in to TechDirect as another Device Management Administrator, and then configure
SupportAssist again.
Next steps
Create SupportAssist deployment package on page 11.
Modify configuration and download SupportAssist for
business PCs
If you are an existing user and want to modify the SupportAssist configuration, you can update the contact and shipping details,
and SupportAssist preferences. Also, if required, you can download and then redeploy SupportAssist on your PCs. The modified
configuration is automatically updated on your deployed PCs in 24 hours.
Prerequisites
● Sign in to TechDirect with Device Management Administrator rights.
● Ensure that you allow browser pop-ups from TechDirect.
Steps
1. On the TechDirect dashboard, click Device Management.
2. In the Manage My Fleet of PCs card, click START HERE.
The Device Management page is displayed.
3. Go to Manage > Deployment.
4. Select the site and group configuration.
5. In the Add contact and shipping address section, select one of the following options:
● Add—to add new contact and shipping details.
● Choose from existing contacts—to choose contact and shipping details from the address book.
6. If you select Add, enter the primary contact details, secondary contact details, shipping address, and then click Finish.
7. If you select Choose from existing contacts, select the primary contact, secondary contact, shipping address, and then
click Save.
8. In the Configure preferences section, enable or disable the required SupportAssist Preferences and click Save and next.
NOTE: The configuration is applied to the PCs within 24 hours after they connect to the Internet.
The Download page is displayed.
9. Select one of the SupportAssist deployment package formats:
● Windows 64-bit Executable (.exe)
● Windows 64-bit Installer (.msi)
10. Click Download and next.
CAUTION:
Do not deploy the executable file directly on your PCs. You must run the executable file to extract
the SupportAssist deployment package.
NOTE: If you are unable to download SupportAssist, clear the browser cookies and cache, and then retry.
Configuring and deploying SupportAssist 9