Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
Configuring and deploying SupportAssist
TechDirect enables you to configure and download a customized SupportAssist executable file that is associated with your
TechDirect account. Each Device Management Administrator must configure SupportAssist in TechDirect before downloading
and deploying SupportAssist for business PCs.
After you have configured and downloaded SupportAssist, extract and create the deployment package which can be deployed
on the PC to install SupportAssist.
Topics:
• Configure and download SupportAssist for the first time
• Modify configuration and download SupportAssist for business PCs
• Managing SupportAssist preferences
• Create SupportAssist deployment package
• System requirements for deploying SupportAssist
• Deploy SupportAssist using deployment tools
• Install SupportAssist on a single PC using Command Prompt or PowerShell
• Updating SupportAssist for business PCs
• Run SupportAssist self-diagnosis test
Configure and download SupportAssist for the first
time
If you are configuring SupportAssist for the first time, you must add contact and shipping details, and configure the
SupportAssist preferences before downloading and deploying SupportAssist for business PCs on PCs running the Windows
operating system.
Prerequisites
● Ensure that you activate the Device Management service. See Activate Device Management service on page 6.
● Sign in to TechDirect with Device Management Administrator rights.
● Ensure that you allow browser pop-ups from TechDirect.
Steps
1. On the TechDirect dashboard, click Device Management.
2. In the Manage My Fleet of PCs card, click START HERE.
The Getting Started - Configure page is displayed.
3. In the Add contact and shipping Address section, click Add.
4. Enter the primary contact details, secondary contact details, shipping address, and then click Finish.
5. In the Select OS type section, select Windows.
6. In the Configure preferences section, enable or disable the required SupportAssist Preferences and click Save and next.
NOTE: The configuration is applied to the PCs within 24 hours after they connect to the Internet.
The Download page is displayed.
7. Select one of the SupportAssist deployment package formats:
● Windows 64-bit Executable (.exe)
● Windows 64-bit Installer (.msi)
8. Click Download and next.
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8 Configuring and deploying SupportAssist