Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
Results
The Device Management service is activated, and you can start configuring SupportAssist.
Next steps
1. Configure and download SupportAssist for the first time on page 8.
2. (Optional) Add technicians on page 7.
Add technicians
Optionally, a company administrator can add Device Management Technicians to a TechDirect account and assign permissions
to access certain TechDirect services and accounts.
Steps
1. Sign in to TechDirect.
2. Go to Utilities > Administrator Control Panel.
3. Click ADD TECHNICIAN.
4. In the Technician information section, enter the technician information, select Technician for Device Management role,
and click Next.
5. In the User Group (Branch) Information section, select Additional Groups if required, and click Next.
6. Review the information provided and click SUBMIT.
The technician is added to your account, and an email with login instructions is sent to the technician.
Results
The Device Management Technicians have limited access to SupportAssist. By default, a technician can only view PC details and
manage recommendations. However, these permissions can be configured by a Device Management Administrator. For more
information, see SupportAssist capabilities and roles in TechDirect on page 16.
Next steps
Configure and download SupportAssist for the first time on page 8.
Onboarding to TechDirect
7