Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
5. Select For my company.
6. Click Submit.
Results
As a company administrator, you have full access to manage services, reports, agreements, and user permissions for your
company's TechDirect account.
Next steps
Activate Device Management service on page 6.
Join existing company
If your company is already registered in TechDirect, you can join that company using a TechDirect user account.
Prerequisites
Ensure that your company is already created in TechDirect and is associated with a company administrator.
Steps
1. Sign in to TechDirect.
2. Read the license agreement and click Agree and continue.
The What's your role page is displayed.
3. Select Create a new account for myself and request to join my company's TechDirect account..
The Join Company page is displayed.
4. Enter a company name and click Search.
The list of companies that match your search criteria is displayed.
5. Click Join this Company.
6. Complete or update your profile settings.
Results
The company administrator is notified and the administrator has to approve your request to join the company. After your request
is approved, the company administrator can assign you permissions to access certain TechDirect services and accounts.
Next steps
Activate Device Management service on page 6.
Activate Device Management service
To use SupportAssist in TechDirect, you must activate the Device Management service.
Steps
1. Sign in to TechDirect as a company administrator.
2. Select your username and click My profile.
The Profile Settings page is displayed.
3. In the Activations section, activate the Device Management service for your company.
The active TechDirect services are displayed in the Roles section.
4. In the Communication preferences section, perform the following steps:
● Select a format for receiving email messages—HTML or Text-only.
● Select a preferred language for the email notifications.
● Enable or disable the email notifications for the Device Management service and click Update.
6
Onboarding to TechDirect