Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
Onboarding to TechDirect
TechDirect is an online portal that enables you to configure SupportAssist, download a customized SupportAssist package, and
manage SupportAssist alerts that are generated by your PCs fleet.
To start managing your PCs fleet using SupportAssist for business PCs, you must first onboard to TechDirect.
Topics:
• Create account
• Create new company
• Join existing company
• Activate Device Management service
• Add technicians
Create account
You must create a user account to get started with using TechDirect and Device Management services.
Steps
1. Go to TechDirect.
2. Click Register at Dell.com.
3. Enter the name, email address, and password.
4. Click Create Account.
A one-time verification code is sent to the email address you entered.
5. Enter the verification code sent to the email address and click Verify and sign in.
Results
Your TechDirect account is created and you can now start using the account for various TechDirect services.
Next steps
Create new company on page 5 or Join existing company on page 6.
Create new company
To start managing your PCs fleet, you must designate an administrator and your TechDirect account must be associated with a
company.
About this task
After you sign in to TechDirect, you can either create a new company or join an existing company. For information about joining
an existing company, see Join existing company on page 6.
Steps
1. Sign in to TechDirect.
2. Read the license agreement and click Agree and continue.
The What's your role page is displayed.
3. Select Create a new company in TechDirect and assign myself as the administrator.
The Complete your profile page is displayed.
4. Enter a Company name, select the Country / region, and then enter the address.
2
Onboarding to TechDirect 5