Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
Introduction
SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs.
When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on
your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends
you an email notification.
SupportAssist collects and sends the required information securely to Dell technical support. The collected information enables
Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up system
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist also collects telemetry data proactively from your PCs and provides PC utilization insights based on your service
plan.
Topics:
• Version
• Audience
• Document purpose
• New features and enhancements in this release
Version
2.4
Audience
The information in this deployment guide is intended primarily for administrators who manage the deployment of SupportAssist
on PCs running the Windows operating system.
Document purpose
This document provides information about onboarding to TechDirect, and configuring and deploying SupportAssist on PCs
running the Windows operating system.
New features and enhancements in this release
● Early access to next generation user experience for SupportAssist in TechDirect.
● Option to specify time range for scheduled scans.
● Option to select the frequency for SupportAssist to update the drivers and downloads, and perform system optimizations
and hardware scans.
● Option to allow administrators to remotely optimize PCs without the need for user intervention.
1
4 Introduction