Deployment Guide

Chapter 1: Introduction................................................................................................................. 4
Version....................................................................................................................................................................................4
Audience................................................................................................................................................................................ 4
Document purpose.............................................................................................................................................................. 4
New features and enhancements in this release......................................................................................................... 4
Chapter 2: Onboarding to TechDirect............................................................................................ 5
Create account.................................................................................................................................................................... 5
Create new company..........................................................................................................................................................5
Join existing company........................................................................................................................................................ 6
Activate Device Management service............................................................................................................................6
Add technicians.................................................................................................................................................................... 7
Chapter 3: Configuring and deploying SupportAssist.....................................................................8
Configure and download SupportAssist for the first time.........................................................................................8
Modify configuration and download SupportAssist for business PCs.................................................................... 9
Managing SupportAssist preferences...........................................................................................................................10
Create SupportAssist deployment package................................................................................................................. 11
System requirements for deploying SupportAssist....................................................................................................12
Deploy SupportAssist using deployment tools............................................................................................................ 13
Install SupportAssist on a single PC using Command Prompt or PowerShell..................................................... 14
Updating SupportAssist for business PCs................................................................................................................... 14
Run SupportAssist self-diagnosis test.......................................................................................................................... 14
Appendix A: SupportAssist capabilities and roles in TechDirect....................................................16
Appendix B: Resources................................................................................................................ 18
Contents
Contents 3