Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
Table 1. SupportAssist capabilities and roles in TechDirect (continued)
Capability TechDirect
navigation
Description Device Management
Administrator
Device Management
Technician
Audit trail Device Management
> Manage My Fleet of
PCs > Settings
View the record of
group management and
remote actions related
changes and activities
performed by the
Device Management
Administrator and
Device Management
Technician.
Requires permissions
from the
Device Management
Administrator.
Manage SupportAssist
alerts
Device Management
> Manage Alerts
Manage alerts for
monitored assets.
Configure alert rules Device Management
> Configure Alert
Rules
Configure rules
to determine how
SupportAssist alerts are
handled in TechDirect.
SupportAssist capabilities and roles in TechDirect 17