Deployment Guide

SupportAssist capabilities and roles in
TechDirect
TechDirect enables companies to designate administrators and add technicians under that administrator account.
To add an administrator, go to Utilities > Administrator Control Panel, and click ADD COMPANY ADMINISTRATOR.
To add a technician, go to Utilities > Administrator Control Panel, and click ADD TECHNICIAN.
The following table summarizes the SupportAssist capabilities available for different roles in TechDirect:
Table 1. SupportAssist capabilities and roles in TechDirect
Capability TechDirect
navigation
Description Device Management
Administrator
Device Management
Technician
Configure and deploy
SupportAssist
Device Management
> Manage My Fleet
of PCs > Manage >
Deployment
Configure
and download
SupportAssist to
centrally manage and
monitor your Dell PCs.
Requires permissions
from the
Device Management
Administrator.
Manage your PCs Device Management
> Manage My Fleet of
PCs > Manage > PCs
● View details about
PCs in your fleet.
● View
recommendations,
PC health,
and application
experience data.
Actionable PC
recommendations for a
single PC
Device Management
> Manage My Fleet of
PCs > Manage > PCs
Remotely optimize a
single PC by performing
optimization tasks
instantly or by initiating
optimization tasks to
run later.
Manage groups Device Management
> Manage My Fleet of
PCs > Manage > PCs
Create or delete a
group, move assets
across groups, and edit
the site name.
Requires permissions
from the
Device Management
Administrator.
Recommendations for
your Dell PCs fleet
Device Management
> Manage My Fleet
of PCs > Manage >
Recommendations
Review
recommendations for
your Dell PCs fleet
and remotely optimize
them.
Requires permissions
from the
Device Management
Administrator.
Configure settings Device Management
> Manage My Fleet
of PCs > Summary >
Audit trail
● Select an asset
identifier to identify
assets associated
with your PCs fleet.
● Integrate alerts with
ServiceNow.
● View and modify
Device Management
Technician roles and
permissions.
A
16 SupportAssist capabilities and roles in TechDirect