Deployment Guide

Install SupportAssist on a single PC using Command
Prompt or PowerShell
Prerequisites
The PCs must meet the System requirements for deploying SupportAssist on page 12.
About this task
You can install SupportAssist on a single PC using the Command Prompt or Windows PowerShell.
Steps
1. To install SupportAssist using the Command Prompt, perform the following steps:
a. Search for Command Prompt and click Run as administrator.
b. If you extracted the deployment package in EXE format, type "<path of SupportAssistx64.exe file>"
TRANSFORMS="<path of mst file>" DEPLOYMENTKEY="<deployment key>" and press Enter.
c. If you extracted the deployment package in MSI format, type msiexec /i "<path of SupportAssistx64.msi
file>" TRANSFORMS="<path of mst file>" DEPLOYMENTKEY="<deployment key>" /qn and press
Enter.
2. To install SupportAssist using PowerShell, perform the following steps:
a. Search for Windows PowerShell and click Run as administrator.
b. If you extracted the deployment package in EXE format, change directory to the folder where you
saved the EXE file, type ./<name of the exe file>.exe TRANSFORMS="<path of mst file>"
DEPLOYMENTKEY="<deployment key>" , and then press Enter.
c. If you extracted the deployment package in MSI format, type msiexec /i "<path of SupportAssistx64.msi
file>" TRANSFORMS="<path of mst file>" DEPLOYMENTKEY="<deployment key>" /qn and press
Enter.
Results
SupportAssist is installed on the PC, and you can now start managing and optimizing the PC in TechDirect.
For information about managing your PCs, see the SupportAssist for Business PCs with Windows OS Administrator Guide—
Early access to next generation user experience available on the SupportAssist for Business PCs Manuals and Documents page.
Updating SupportAssist for business PCs
Updating SupportAssist ensures that the latest SupportAssist features are available on your PC. If you have opted to
automatically update SupportAssist for business PCs, SupportAssist automatically updates to the latest available version.
To manually update SupportAssist for business PCs, download the SupportAssist executable file from TechDirect and use any
deployment tool to deploy SupportAssist. See Modify configuration and download SupportAssist for business PCs on page 9.
After you have downloaded SupportAssist, run the executable file to extract the deployment package which can be deployed
on the PC to install SupportAssist. See Create SupportAssist deployment package on page 11 and Deploy SupportAssist using
deployment tools on page 13.
NOTE:
SupportAssist updates are not available for PCs running Windows 7 operating system. To experience full benefits of
SupportAssist, it is recommended that you install SupportAssist on PCs running Windows 10 operating system.
Run SupportAssist self-diagnosis test
Prerequisites
● The PC must have Internet connectivity.
● You must have administrator rights on the PC.
14
Configuring and deploying SupportAssist