Deployment Guide

￭ http://dl.dell.com
￭ https://www.dell.com
￭ https://agent-api.sa.insights.dell.com
￭ https://dellupdater.dell.com
￭ https://sa.apis.dell.com
￭ https://apigtwb2c.us.dell.com
￭ https://content.dellsupportcenter.com
￭ https://hb.apis.dell.com
To verify if the above destinations are connecting from the PCs, at the command prompt, type tracert
<destination address> and press Enter. For example, tracert apidp.dell.com
￭ If the PCs can connect to the destination, appropriate results are displayed.
￭ If the PCs are unable to connect to the destination, an error message is displayed.
NOTE: To allow communication, verify the firewall settings on the PCs.
Deploy SupportAssist using deployment tools
Prerequisites
The PCs must meet the System requirements for deploying SupportAssist on page 12.
About this task
You can deploy SupportAssist on PCs using Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, or
VMware Workspace One.
Steps
1. If you extracted the deployment package in EXE format, deploy the executable file on the PCs using a deployment tool.
NOTE:
If you have SupportAssist for Home PCs already installed on your PC and want to uninstall it in the background,
run SupportAssistx64.exe in the System Context mode.
2. If you extracted the deployment package in MSI format, perform the following steps:
a. Ensure that SupportAssist for Home PCs and SupportAssist for ProManage are not installed on the PCs on which
you want to deploy SupportAssist for business PCs. To uninstall SupportAssist for Home PCs and SupportAssist for
ProManage, deploy and run the SupportAssistUninstall_Cleanup.ps1 script on the PCs.
NOTE:
If you have SupportAssist for Home PCs already installed on your PC and want to uninstall it silently, run the
SupportAssistUninstall_Cleanup.ps1 script in the System Context mode.
b. Use one of the following commands to deploy SupportAssist:
● For 64-bit EXE deployment package format: <downloaded path>\SupportAssistx64.exe
TRANSFORMS=<downloaded path>\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment
key>"
● For 64-bit MSI deployment package format: msiexec /i <downloaded path>\SupportAssistx64.msi
TRANSFORMS=<downloaded path>\SupportAssistConfig.mst DEPLOYMENTKEY="<deployment
key>" /qn
Here, <downloaded path> is the path of the folder where you extracted the SupportAssist executable file.
Results
SupportAssist is deployed on the PCs, and you now start managing and optimizing the PCs in TechDirect.
After deploying SupportAssist, you can modify the SupportAssist configuration applied on all PCs or PCs in a specific asset
group. The settings are automatically applied to the PCs when they connect to Internet and configuration updates are checked
every 24 hours. See Modify configuration and download SupportAssist for business PCs on page 9. However, to modify the
Internet connection details for the PCs, you must manually update and deploy the deployment package again.
For information about managing your PCs, see the SupportAssist for Business PCs with Windows OS Administrator Guide—
Early access to next generation user experience available on the SupportAssist for Business PCs Manuals and Documents page.
Configuring and deploying SupportAssist
13